What You Need To Know: Side Effects Of Bad Customer Service

Have you ever been in a situation where you called customer service for help and the representative was anything but helpful? Maybe they sounded bored, or maybe they were outright rude. Either way, it left a bad taste in your mouth and probably made you never want to call that company again.

Good customer service is essential for any business, but it is especially important for small businesses. In a world where big companies often have the upper hand, good customer service can be a major differentiator for small businesses.

Unfortunately, bad customer service is all too common. A recent study found that 60% of consumers have had a bad customer service experience in the past year and that those experiences have cost businesses billions of dollars in lost revenue.

What is even more alarming is that bad customer service is not just annoying, it can be harmful to your health. A study from the University of British Columbia found that experiencing poor customer service can lead to increased levels of the stress hormone cortisol.

Cortisol has some negative health effects, including weight gain, high blood pressure, anxiety, depression, insomnia, and even memory problems.

So, if you are regularly dealing with bad customer service, it is important to take steps to protect your health. Here are a few tips that can help:

* Limit your exposure

If you can, try to limit your exposure to bad customer service. For example, if you know that a particular company has poor customer service, try to avoid doing business with them and find a better alternative. There are plenty of companies out there that value their customers and will go above and beyond to provide good customer service. And, if you do have to deal with bad customer service, try to do it as little as possible.

* Do not take it personally

It is important to remember that bad customer service is not personal. The representative you are dealing with is probably not trying to make your life difficult, they are just poorly trained or overworked and underpaid. So, try to remain calm and be as patient as possible because getting angry will only make the situation worse.

* Be polite

It can be tempting to lash out when you are dealing with bad customer service, but it is important to remain polite. Getting angry will only make the situation worse and it is unlikely to result in a better outcome. Be firm but polite and you will be more likely to get the help you need.

* Be assertive

While you should remain polite, you also need to be assertive. Make it clear that you are not going to tolerate bad service and that you expect to be treated with respect. It is your right as a customer to receive good service and you should not hesitate to demand it. So, do not be afraid to speak up for yourself and make your needs known.

* Speak to a manager

If the customer service representative you are dealing with is being particularly unhelpful, ask to speak to a manager. In many cases, speaking to someone in a position of authority can help to resolve the issue and get you the help you need. And, if the manager is also unhelpful, you can always escalate the issue to a higher authority.

* Keep a cool head

Dealing with bad customer service can be frustrating, but it is important to keep a cool head. Getting angry will only make the situation worse and you are less likely to get the help you need. So, take a deep breath and try to remain calm.

* Take a break

If you are starting to feel overwhelmed, take a break. Step away from the situation for a few minutes to clear your head. You can also try some relaxation techniques, such as deep breathing or meditation. It can be helpful to have a friend or family member on hand to provide support.

Bad customer service is unfortunately all too common, but it is important to remember that it is not personal and that it does not have to ruin your day.

If you find yourself regularly dealing with bad customer service, take steps to protect your health and well-being. By following the tips above, you can minimize the impact of bad customer service on your life.

And remember, the next time you are dealing with bad customer service, take a deep breath and remember that it is not worth getting stressed out over. After all, your health is more important than anything else.

Thank you for taking the time to read my blog! I hope you find this information valuable and make time to implement it in your life. If you enjoyed this, please check back and share it with others.

If you are tired of feeling stuck, burnt out, or as though you have plateaued and are looking to take the next step towards becoming the most elite version of yourself, I invite you to check out my services. We can work on identifying and creating a system and process to help you turn your life and business into a well-oiled machine!

If you have any questions or want to learn more about working one-on-one with me, CLICK HERE!

Crush The Day Before It Crushes You!